Refund and Returns Policy

These are general guidelines — feel free to adjust the timeframes or wording below to fit your exact policies before launch.

We want you to love what you get from White Bloom Design Shop! Because many of our items are made-to-order — printed, hand-poured, 3D printed, or laser-engraved just for you — our return policy works a little differently depending on the type of item.

Print-on-Demand Apparel

Since apparel is printed specifically for each order, we’re unable to accept returns for reasons like sizing or a change of mind. However, if your item arrives damaged, defective, or is the wrong item, please contact us within 7 days of delivery with a photo of the issue, and we’ll make it right with a replacement or refund.

Handmade & Custom Items

Tumblers, 3D prints, laser-engraved pieces, bookmarks, chains, and other handmade or custom items are final sale, since they’re made specifically for you. If your item arrives damaged or defective, please reach out within 7 days of delivery with photos, and we’ll work with you on a replacement or refund.

How to Request a Refund or Replacement

Email us at tara.spicer@whitebloomdesign.com with your order number, a description of the issue, and a photo if possible. We’ll get back to you as quickly as we can.

Refunds

Once a refund is approved, it will be issued to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.

Questions?

We’re happy to help — reach out anytime at tara.spicer@whitebloomdesign.com.